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Shipping Policy

Due to the climbing global pandemic our nation is facing, your order processing and shipping time may be affected. Please allow up to 5-10 business days for your order to be processed. Once processing time is complete, please allow up to 15 business days for your order to arrive. Please ensure all address and shipping information is correct upon checkout, as we are unable to make any changes, modifications or cancellations. All tracking information will be sent to your purchase email address.

We kindly ask that you email us to info@kiyamel.com with any questions, comments, or concerns you may have. Your feedback is valuable to us and our agents are happily standing by ready to assist you by email!

Order Processing Time

Please allow up to 10 business days for us to process your order.  All orders processed after 3pm (EST) will be considered next business day orders.  (Business days include Monday through Friday and exclude holidays and weekends. Orders processed on Friday after 3pm (EST) will continue processing on the following business day.)

Canadian Customs Regulations

Canada Customs requires Canadian recipients to pay applicable duties and taxes on each shipment entering Canada. These charges may include PST, GST, HST, duties and other taxes of goods (e.g., excise tax). A brokerage fee is also charged to process shipments and present the requisite customs paperwork to Canada Customs on the importer’s behalf.

International Customs Regulations

The purchaser is responsible to pay any applicable taxes or duties that may apply. We do not calculate or collect taxes or duties from you. It is the purchaser’s responsibility to check country and local regulations and policies of the receiving country and abide by those. It is the responsibility of the purchaser to be sure the Customs Department permits the shipment of our products to your country and what the duties or tariffs may be upon delivery. We will not provide a refund on the shipping of the package if it is refused by customs or by yourself, due to regulations and taxes or duties. If the package is seized by customs for any reason and the package is not returned to us, we cannot issue a refund.

 

Incorrect Shipping Information

If a package is returned to KIYAMEL LLC due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the customer will be responsible for the return shipping cost as well as the redelivery cost. KIYAMEL LLC is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect. 

No refunds, replacements or credits will be issued for orders confirmed to have been delivered to the address provided in an order.

 

 

LOST OR STOLEN PACKAGES:

 

KIYAMEL LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. Upon inquiry, KIYAMEL LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.

 

 

Damaged or Missing Products

It is possible for items to shift in transit, as well as for wear and tear to appear on the package due to handling by the carrier. Please inspect your package as soon as it arrives at its destination. If any item is damaged upon arrival, please email us at info@kiyamel.com with photos of the damages and necessary information to support your claim and we will be happy to assist you.

Items Not in Stock

We strive to have all of our products available for immediate shipment. Due to popularity and high demand for our products, some products may become back order items. We will take all necessary steps to advise you in a prompt manner if this situation occurs. If it is possible to ship a portion of your order, we will send out all available items and place the remaining item(s) on back order. Your remaining back order items will be shipped separately as soon as possible with no extra shipping costs charged to you. 

 

Returns, Exchanges & Refunds

Once an order has shipped, we do not accept returns or exchanges. All sales are final.

Canceling An Order

Although we do not accept any returns or exchanges, you may cancel an order before it ships from our facility if it has not been packed or staged for shipping. Send us an email at info@kiyamel.com .Any edit or cancellation must be completed before your order has been processed.

Thank you for shopping with us at www.kiyamel.com .

 

 

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